Security Investigator

Position Summary

The Security Investigator is responsible for conducting timely, thorough, and professional investigations into complaints and incidents involving guests, patrons, and employees. The role supports the protection of company assets, people, and reputation by gathering and analyzing evidence, preparing investigative reports, conducting background investigations, and collaborating with management and departments across the organization.

Main Duties and Responsibilities Conduct investigations into guest, patron, and employee complaints and other matters that may impact the company. Gather, document, and analyze evidence, including witness statements, reports, photographs, electronic records, and physical evidence. Interview witnesses, persons of interest, and other relevant parties to establish facts.

Open, maintain, and manage investigation case files and ensure accurate recordkeeping in the designated case management system. Prepare clear and comprehensive investigative reports, including initial, interim, and final findings. Provide timely updates to Investigation Management and other stakeholders as required. Conduct overt and covert surveillance activities when necessary.

Maintain strict confidentiality and handle sensitive information on a need-to-know basis. Support disciplinary hearings, tribunals, and court proceedings by providing testimony when required. Conduct background investigations of prospective employees. Assist with investigative statistics, reporting, and other departmental projects.

Perform other duties as assigned. Required Qualifications High School Diploma or equivalent, including passes in Mathematics and English. Minimum of three (3) years' experience in Security, Investigations, or Law Enforcement. Completion of a Basic Investigations Course or equivalent investigative training. Knowledge of security policies, procedures, and investigative techniques.

Strong written and verbal communication skills, including report-writing proficiency. Proficiency in Microsoft Word, Excel, and other computer applications. Ability to work independently, exercise sound judgment, and handle sensitive matters with professionalism and impartiality. Experience using investigative tools, techniques, and equipment.