International Voice Process

HIRING | INTERNATIONAL VOICE PROCESS Position: Customer Service Associate – International Voice Process: Banking & Cards – US Process Location: Goregaon / Malad, Mumbai Maximum Salary: Up to ₹5.8 LPA Eligibility

• Graduate: 1–12 years of BPO Voice experience
• HSC: 18 months–10 years of BPO Voice experience Freshers are not eligible Shift: Rotational / Night Shifts Shift Duration: 9 Hours Working: 6 Days a Week | Weekends as required Key Responsibilities Handle customer queries professionally and efficiently Meet SLA, KPI, AHT, RSAT & Customer Experience targets Deliver excellent customer service Implement process updates and feedback effectively Maintain quality and productivity standards Skills Required Excellent English communication skills International Voice / BPO Voice experience preferred Strong customer-handling skills Positive attitude & team-player mindset Comfortable working rotational & night shifts Interview Process HR → V&A → OPS V&A Exemption – Fast Track BPO1: Graduate + 12 months experience → Direct OPS BPOZ: HSC/Undergraduate + 18–24 months experience → Direct OPS