ServiceNow Technical Architect w/ CTA

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive. We are inclusive, collaborative, and quickly growing. Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.

We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of: Strive for Greatness Do the Right Thing Foster Teamwork Respect Each Other Grow Together Service. Now Technical Architect

• CTA Bravium Consulting is seeking an experienced Service. Now Technical Architect to provide technical leadership and architectural expertise across complex, customer-facing Service. Now initiatives. This role is ideal for a Service. Now Certified Technical Architect (CTA) who combines deep hands-on platform expertise with the ability to translate business needs into scalable, secure, and maintainable Service. Now solutions. The Technical Architect will serve as a trusted advisor to customers and delivery teams, establish technical direction, and provide architecture oversight across multiple Service. Now products and workstreams, including Strategic Portfolio Management (SPM), HR Service Delivery (HRSD), ITSM, and CSM .

Key Responsibilities

Technical Architecture & Development Serve as the technical architecture lead and subject matter expert across Service. Now implementations, enhancements, integrations, and modernization initiatives. Design and customize Service. Now applications, modules, workflows, and platform solutions based on business and technical requirements.

Architect and oversee configuration of UI Policies, Business Rules, Client Scripts, Access Control Lists (ACLs), system properties, and other platform components. Design and implement APIs, middleware solutions, scripted integrations, and enterprise system integrations. Architect scalable custom applications, workflows, and automation while maximizing appropriate use of Service.

Now out-of-the-box capabilities. Provide technical oversight for Service Catalog, Flow Designer, data loads, email processing, dashboards, reporting, and access governance. Lead architecture, design, code, and solution reviews to ensure solutions meet requirements for performance, scalability, security, compatibility, and maintainability.

Establish and promote development standards, architectural principles, governance models, and reusable design patterns. Identify opportunities to improve platform performance, simplify solutions, reduce technical debt, and enhance overall platform functionality. Maintain and oversee technical documentation, including solution designs, architecture diagrams, integration specifications, and configuration documentation.

Troubleshoot complex platform issues and support Service. Now cases through resolution when necessary.

Requirements

& Solution Design Partner with customers and business stakeholders to elicit, analyze, and translate business needs into technical and functional Service. Now solutions. Translate requirements into business requirements, user stories, process flows, functional specifications, technical designs, and test scenarios. Evaluate technical requirements and recommend solution approaches based on Service.

Now capabilities, architecture standards, security requirements, and platform best practices. Apply Agile/Scrum and SDLC methodologies throughout solution design, development, testing, deployment, and ongoing enhancement. Develop high-level technical estimates, solution approaches, and work breakdown structures to support project planning.

Lead or support testing and validation to ensure solutions meet functional, performance, scalability, integration, and compatibility requirements. Act as a trusted technical advisor to customers, product owners, business analysts, developers, project managers, and other stakeholders. Strategic Portfolio Management (SPM) Architect and implement Service.

Now Strategic Portfolio Management (SPM) solutions across: Demand Management Project Portfolio Management Portfolio Management Application Portfolio Management Design SPM workflows, reporting, analytics, dashboards, and supporting data structures. Apply knowledge of CMDB and Common Service Data Model (CSDM) principles when designing SPM solutions and integrations.

Architect integrations and process alignment between SPM, ITSM, CSM, and other Service. Now capabilities. Support end-to-end product and service delivery management, including solutions that provide visibility into portfolio performance, financial outcomes, product performance, and strategic priorities. Work with business and technology stakeholders to ensure SPM solutions support organizational planning, prioritization, governance, and decision-making.

HR Service Delivery (HRSD) Architect, implement, configure, and enhance Service. Now HR Service Delivery (HRSD) solutions. Provide technical leadership across Employee Center, HR Case Management, HR workflows, integrations, and supporting platform capabilities. Design HRSD solutions using Service. Now scripting, APIs, Flow Designer, integrations, and platform configuration capabilities.

Partner with HR and business stakeholders to gather requirements and translate HR processes into effective Service. Now solutions. Troubleshoot complex HRSD platform, workflow, integration, and configuration issues. Ensure HRSD architecture appropriately addresses security, data access, privacy, user experience, scalability, and maintainability.

Technical Leadership & Customer Engagement Serve as a trusted advisor on Service. Now architecture, platform capabilities, technical strategy, security, and governance. Provide technical leadership and mentoring to developers and other members of the Service. Now delivery team. Collaborate effectively across multiple teams, customers, and concurrent project workstreams.

Lead or participate in customer workshops, architecture discussions, technical presentations, and solution demonstrations. Communicate complex technical concepts and architectural recommendations clearly to both technical and non-technical stakeholders. Stay current on Service. Now releases, platform capabilities, architecture best practices, and emerging technologies.

Required Qualifications Current Service. Now Certified Technical Architect (CTA) certification required U.S. Citizenship required Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field 5+ years of hands-on Service. Now platform experience in complex enterprise environments 7+ years of overall application development and SDLC experience, including Agile/Scrum environments Demonstrated experience architecting and delivering complex, enterprise-scale Service.

Now solutions Strong hands-on experience with JavaScript, Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, Service Catalog, APIs, integrations, and platform configuration Demonstrated experience designing custom Service. Now applications, integrations, workflows, and automation Strong experience with Service.

Now SPM, including Demand Management, Project Portfolio Management, Portfolio Management, and Application Portfolio Management Experience architecting or implementing Service. Now HRSD, including Employee Center and HR Case Management Understanding of CMDB and CSDM principles and their relationship to Service. Now applications and services Experience integrating Service.

Now with enterprise systems using REST/SOAP APIs, web services, MID Servers, middleware, and scripted integrations Deep understanding of Service. Now platform architecture, data models, security, access governance, integrations, and application design Strong understanding of infrastructure, networking, security, and enterprise architecture principles Experience creating and maintaining technical architecture and solution documentation Ability to evaluate technical tradeoffs and communicate recommendations to technical and business stakeholders Strong customer-facing communication, presentation, analytical, and problem-solving skills Ability to provide technical leadership across multiple teams and manage concurrent priorities in a consulting environment Preferred Qu alifications & Certifications Service.

Now Certified System Administrator (CSA) Service. Now Certified Application Developer (CAD) One or more Service. Now Certified Implementation Specialist (CIS) certifications, particularly in relevant SPM or HRSD products ITIL Foundation certification Experience implementing Service. Now AI capabilities, including Now Assist, Predictive Intelligence, AI Agents/agentic solutions, and AI- or ML-enabled workflows Experience leading large-scale Service.

Now implementations, transformations, or modernization initiatives Experience supporting complex enterprise or public-sector Service. Now environments Experience working in a consulting or other customer-facing delivery environment About Bravium Consulting Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients.

Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time Service. Now Partner of the Year—winning Creator Workflow Partner of the Year in 2022, Service. Now Store Partner of the Year in 2024 AND 2025 Service. Now Worldwide Innovation Partner of the Year!

— we take pride in our expertise and commitment to excellence. Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes: 15 PTO days 11 paid holidays Medical Insurance Dental Insurance Vision Insurance Short Term and Long Term Disability coverage with 100% premium support 401k Program with Bravium matching 100% of up to 4% of salary Training Program Employee Assistance Program Maternity Leave Paternity Leave Annual performance bonuses Referral bonus Flexible work arrangements Access to robust training and professional development program Employee Assistance Program (EAP) for mental health and wellness support Bravium Consulting verifies candidate identity as part of its hiring process to prevent interview fraud and protect company and client data.

Identity verification is conducted after a conditional offer of employment and prior to the start date is a required condition of employment . Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.