Agent, Call Center & Reservations

Process room and restaurant reservations through various channels such as emails, telephone, or central reservation systems. Handles room and restaurant reservations from sales offices, other hotel departments, and travel agents, Determines room rates based on hotel selling tactics and policies. Handles cancellations and modifications promptly and accurately.

Tracks room availabilities and assists in developing room revenue and occupancy forecast. Prepares expected arrival list and assists in pre registrations activities. Handles daily correspondence and responds to inquiries promptly. Maintains comprehensive knowledge of reservation procedures and departmental standards. Coordinates wake up call requirements with relevant hotel departments.

Familiarizes oneself with PABX and hotel systems/ applications. Provides accurate information about hotel facilities, F&B outlets, and events to guests. Possess knowledge of available room types, their location, layout, rates, packages, and promotions.

Requirements

Previous experience in Reservations or Call center roles within the hotel industry is advantageous, Have knowledge of hotel facilities and services. Initiative, organized and detail-oriented; excellent communication and interpersonal skills. Good command of both written and spoken English; knowledge of another foreign language is an advantage.