Senior ServiceNow Engineer

About the role

In this role, you will collaborate with the Platform Engineering Lead, key business stakeholders, and cross-functional teams to transform business requirements into scalable technical solutions that improve service efficiency and user experience.

Key responsibilities include

Design, develop, and implement Service. Now solutions aligned with business and IT service management requirements, including ITSM, HRSD, Procurement & Legal PPM, and custom applications. Configure and customise Service. Now modules, including flows, forms, UI policies, business rules, scripting, and integrations. Build and optimise automation workflows and self-service capabilities to improve user experience and operational efficiency.

Lead the development of custom applications on the Service. Now platform to extend and enhance core functionality. Actively participate in agile delivery ceremonies, including planning and estimation, backlog refinement, stand-ups, and retrospectives. Design and implement system integrations between Service. Now and other enterprise platforms (e.

g. ERP, HR, Identity Management, monitoring tools, etc.) using APIs, REST/SOAP, and integration hubs. Serve as the technical subject matter expert for the Service. Now platform. Identify opportunities for continuous improvement and platform innovation, including AI, predictive intelligence, and virtual agents. Prepare and maintain technical documentation, including design specifications, implementation plans, and user guides.

About you

To be successful in this role, you will have a tertiary qualification in Computer Science, or equivalent qualifications, or an equivalent combination of formal training and significant professional experience in a similar role in a comparable organisation. Essential Experience: Strong technical proficiency across Service.

Now platform architecture, configuration, and customisation. Proven experience working with core Service. Now modules, including IT Service Management (ITSM) (Incident, Problem, Change, Request, and CMDB), Legal Service Delivery, and Sourcing & Procurement Operations. Advanced expertise in Service. Now capabilities such as Flow Designer, Service Cataloge, UI Policies, Business Rules, Script Includes, and Client Scripts.

Solid understanding of scoped applications and custom application development within the Service. Now platform. Experience with modern ways of working such as Scrum or other Agile methodologies. Exposure to Human Resources Service Delivery (HRSD) and/or Customer Service Management (CSM) is desirable. Preferred candidates will be required to undergo a National Police Check and Working with Children's check as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now! A career with us We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace. With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer!

Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx to view all the benefits to you working at the City. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position.

Enquiries: Marty Walsh | Platform Engineering Lead | [email protected] Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.

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