Shift Leader - Jack in the Box

Essential Duties and Responsibilities

Lead and supervise team members during assigned shifts to ensure excellent guest service and smooth operations. Support opening, closing, and shift change procedures, including cash handling and POS operations. Assist in training, coaching, and guiding team members to meet performance expectations. Maintain food quality, safety, and sanitation standards at all times.

Monitor food preparation, presentation, and service for consistency and accuracy. Address guest inquiries, concerns, or complaints promptly and professionally. Ensure cleanliness and organization of all restaurant areas, including kitchen, dining, and workstations. Help manage inventory, restocking, and product rotation to minimize waste and maintain efficiency.

Foster a fun, friendly, and respectful environment that encourages teamwork and growth. Communicate operational updates, performance feedback, and staffing needs to management.

Qualifications

Minimum of 1 year of restaurant or food service experience required; prior supervisory experience preferred. Strong leadership, communication, and problem-solving skills. Ability to work in a fast-paced, team-oriented environment and adapt to shifting priorities. Comfortable using POS systems and handling cash transactions accurately.

Ability to read and communicate effectively in English. Flexibility to work varied shifts, including evenings, weekends, and holidays. Ability to stand for extended periods and lift up to 65 lbs.