Travel Front Office Manager - Ski Resort

Front Office Manager - Travel / Task Force

Location: 670 Copper Rd., Frisco, CO 80443 Pay Rate: $31 per hour Position Type: Travel / Task Force

Job Description

We are seeking an experienced and guest-focused Front Office Manager for a task force assignment at a destination resort in Frisco, Colorado. The ideal candidate will have previous hotel front office leadership experience, strong customer service skills, and the ability to oversee daily front desk operations while ensuring an excellent guest experience.

Experience in the ski industry or destination resort environment is a must. The candidate should be comfortable managing a busy front office operation, supporting the team, and handling guest concerns in a seasonal resort setting.

Key Responsibilities

• Oversee daily front desk operations and ensure smooth check-in and check-out procedures.
• Supervise, train, and support front desk staff to maintain excellent service standards.
• Handle guest inquiries, complaints, and service recovery situations professionally.
• Manage room assignments, reservations, and guest requests.
• Monitor front office performance and ensure proper shift coverage.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs.
• Maintain accurate guest records and ensure proper handling of payments and billing.
• Assist with daily reports, scheduling, and other administrative responsibilities.
• Ensure compliance with hotel policies, procedures, and service standards.

Requirements

• Previous experience as a Front Office Manager or in a similar hotel leadership role.
• Ski industry or destination resort experience is required.
• Choice Advantage PMS experience: Beginner-level experience is acceptable; candidates with little to no experience may be considered, as the system is relatively easy to learn.
• Microsoft Excel and Microsoft Office Suite: Intermediate proficiency required.
• Strong leadership, communication, and problem-solving skills.
• Excellent guest service and conflict-resolution abilities.
• Ability to adapt quickly and work independently in a task force environment.

Preferred Qualifications

• Experience working in seasonal hotels, ski resorts, or destination properties.
• Ability to manage front office operations in a fast-paced hospitality environment.
• Flexibility and willingness to support the property based on operational needs.