Team Leader Social Care Unit

Eligibility Qualifications Minimum Bachelor’s degree in Marketing, Communications, Media Studies, or a related field preferably a Master’s, from an HEC-recognized institute/university Qualification in Islamic Finance will be an added advantage. Experience Minimum 4-7 years of relevant working experience. Skills Proficiency in Social Media, Community Management & Moderation Tools Team Leadership, Coaching & Performance Management Customer Service, Communication & Escalation Management Analytical, Problem-Solving & Reporting Skills Key Responsibilities Leading the Social Care team and ensuring timely, consistent, and quality responses across social channels.

Managing customer complaints, escalations, and sensitive interactions in line with bank standards and protocols. Monitoring team performance against SLAs, KPIs, response times, and quality standards. Analyzing customer feedback and social trends and sharing actionable insights with relevant teams. Department Service Quality Department Location: Head Office

• Karachi Last Date: November 13 th , 2026