Social Care Officer

Eligibility Qualifications Minimum Bachelor’s degree in Marketing, Communications, Media Studies, or a related field preferably a Master’s, from an HEC-recognized institute/university Qualification in Islamic Finance will be an added advantage. Experience Minimum 2-3 years of relevant working experience. Skills Proficiency in Social Media, Community Management & Moderation Platforms Excellent Written Communication, Customer Service & Interpersonal Skills Strong Judgment, Complaint Handling & Escalation Management Analytical, Problem-Solving & Reporting Skills Key Responsibilities Responding to customer queries, complaints, and feedback across social media channels in a timely and professional manner.

Monitoring social media conversations and moderating comments and interactions in line with community guidelines. Escalating complex, sensitive or unresolved customer issues to competent authorities or relevant departments. Maintaining accurate records and providing insights on recurring issues and customer sentiment.

Working in rotational shifts, including weekends and public holidays, as required to ensure continuous social care coverage. Department: Service Quality Department Location: Head Office

• Karachi Last Date: November 13 th , 2026