Quality Assurance Analyst

Eligibility Qualifications Minimum Bachelor’s degree preferably a Master's, from an HEC-recognized institute/university Qualification in Islamic Finance will be an added advantage. Experience Minimum 2 years of relevant experience in Quality Assurance, Complaint Management, Operations, Compliance or related areas Skills Quality Assurance and Control Analytical Thinking and Problem-Solving Complaint Management and Customer Experience Data Analysis and Reporting (MS Excel and PowerPoint) Communication, Stakeholder Management, and Attention to Detail Key Responsibilities Conducting QA reviews of customer interactions and processes to ensure compliance with approved standards and regulations.

Identifying service gaps, control weaknesses, and recurring customer issues to determine improvement areas. Preparing QA reports, dashboards, and management insights to highlight findings and service quality trends. Conducting thematic reviews and coordinating with stakeholders to address identified gaps. Providing QA analysis and support for management, audit, and regulatory requirements while maintaining confidentiality.

Department Service Quality Department Location: Karachi Last Date: 15th November 2026