Manager Social Care Unit

Eligibility Qualifications Minimum Bachelor’s degree in Marketing, Communications, Media Studies, or a related field preferably a Master’s, from an HEC-recognized institute/university Qualification in Islamic Finance will be an added advantage . Experience Minimum 8 years' of relevant working experience. Skills Social Media, Community Management & Digital Customer Care Leadership, People Management & Coaching Stakeholder Management & Escalation Handling Analytical, Problem-Solving & Decision-Making Skills Key Responsibilities Overseeing customer complaints, escalations, and sensitive cases, ensuring timely resolution.

Driving continuous improvement through customer feedback, social media trends, and team performance analysis. Developing and implementing processes, service standards, and escalation frameworks to enhance customer experience. Ensuring effective staffing, floor management, and shift coverage for uninterrupted Social Care operations.

Department Service Quality Department Location: Head Office

• Karachi Last Date: November 13 th , 2026