Operations Officer

Responsibilities

Serve as the shift-in-charge to ensure smooth day-to-day operation of specific assigned building facilities (including carpark) and management services which include tenant and customer services, maintenance, cleaning, security, traffic control etc, to deliver first class services standard to all tenants and customers Enforce landlord's rights and statutory requirements Monitor the performance of services contractors together with technical team as and when required Work closely with other internal departments or stakeholders to ensure smooth daily operations, and support to marketing events and company activities Handle complaints, requests and enquiries, issue complaint-handling forms/work orders to respective departments concerned, support marketing activities and continuously strengthen relations with tenants Conduct emergency procedures established by the Company properly Implement company policies in various functions Perform any other duties as assigned by the senior Requirements: Form 7 or above with at least 3 years of property management experience Holder of Security Personnel Permit Good leadership and interpersonal skill Good communications skill Work on shift (including Overnight shift) and call is required Excellent customer service attitude Can deliver clear instructions Good command of English and Chinese (Cantonese and Mandarin), and general PC skill Member (or student member) of CIH / HKIH is preferred