Customer Service Officer

Responsibilities

Provide premium customer services, handle customers’ enquiries & complaints Collect feedback from customers within various spots inside K11 Support the in-mall daily operations including but not limited to promotions and exhibition events, Klub 11 membership program as well as cross selling among the tenants of K11 Perform other duties assigned by supervisors Requirements: Minimum 1-year working experience gained in customer service, hospitality, membership, retail brand or property management industry Diploma or above, certificate holder in Hospitality Management, Property Management or related discipline preferred Customer services oriented with good customer service skills and communication skills Fluent in spoken Cantonese, English and Mandarin; knowledge of other foreign language is a plus Good computer skills, especially MS Office, Excel (Personal data collected will be used for recruitment purpose only)