Service Officer (SO)

Dawaam is recruiting Service Officers (SO) on behalf of a Libyan company managing visa processing operations for an EU Embassy. The Service Officer will be responsible for receiving applicants, entering their information into the VFS system (training provided), and ensuring all applications are processed with accuracy, professionalism, and courtesy.

Key Responsibilities

Register and process visa applications accurately using the VFS platform. Welcome and guide applicants throughout the submission process. Verify application documents for accuracy and completeness. Operate computers, printers, scanners, and biometric systems. Maintain organized and confidential records (digital and physical).

Provide clear, polite, and professional client service. Support daily reporting and coordination with embassy staff. Ensure full compliance with data protection and confidentiality standards.

Requirements

Bachelor’s degree or Diploma in IT/Computer Science (or related field), Age must be over 25 years old. Gender: Male (due to operational requirements). Languages: Arabic and English required; French, Spanish, or Slovak are advantageous. Technical Skills: Strong computer literacy; proficient with printers, scanners, and digital systems.

Personal Attributes: Reliable, disciplined, accurate, and customer-focused with a service-oriented approach.

Benefits

Attendance Bonus – for punctuality and consistent attendance. Excellence Bonus – for outstanding professionalism and service quality. Quality Performance Bonus – for maintaining high accuracy and workflow standards. Overtime Pay: 1 LYD per minute after 4:30 PM. Breakfast Provided daily at the center. Annual Leave: 30 days paid vacation per year.

Emergency Leave: 10 paid days per year (including sick days). Employee Visa Privilege: Employees receive free visa processing from the center, including full documentation and support letter — only embassy fees and insurance are paid by the employee.