IT Operations Manager

On behalf of our client, we are seeking a highly skilled (IT Operations Manager) for overseeing the daily operations, availability, and performance of the organization’s IT infrastructure, systems, and technical support functions.

Responsibilities

IT Infrastructure – Oversee servers, networks, firewalls, backups, and hardware to ensure system reliability, performance, and preventive maintenance. Helpdesk Leadership – Supervise IT support team, enforce SLAs, resolve incidents quickly, and provide user training/documentation. Security & Compliance – Implement cybersecurity policies, monitor data protection, ensure audit compliance, and manage disaster recovery.

Project Collaboration – Support ERP (SAP B1), C#.NET applications, and integrations; ensure infrastructure readiness and assist in rollouts. Vendor & Assets – Manage IT vendors, negotiate agreements, track assets, and oversee procurement and retirement of equipment. Policies & Documentation – Develop/update IT policies, maintain infrastructure documentation, and standardize processes (ITIL best practices).

Requirements

Bachelor’s degree in IT, Computer Science, or related field. Minimum 5+ years in IT operations, infrastructure, or system administration. Strong knowledge of servers, networks, firewalls, virtualization, and backups. Experience managing helpdesk/support teams. ERP knowledge (SAP Business One preferred). Familiarity with SQL servers, AD/O365, and security tools.

Strong communication, problem-solving, and leadership skills. ITIL certification or equivalent is an advantage.