Head of Aftersales

Chery Indonesia is the local subsidiary of Chery Automobile Co., Ltd., a leading Chinese automotive company specializing in the manufacturing and distribution of passenger vehicles. This position will be for our sub-brands, Drive You Elegance! We are looking for a seasoned and strategic Head of After Sales to lead principal after-sales operations nationwide, covering spare parts, service operations, warranty, technical and quality sections.

Responsibilities

Spare Parts Management: Lead end-to-end parts supply chain, inventory planning, and distribution strategy for both principal and dealer networks. Service Tools & Workshop Readiness: Ensure the completeness and standardization of Service Special Tools (SST), general equipment, and workshop facilities across all dealer touchpoints.

Warranty & Service Programs: Oversee warranty standards, claims administration, Roadside Assistance (RSA), and Pick-Up & Drop-Off (PUDO) service operations. Technical Training & Development: Direct comprehensive training, certification, and skill enhancement programs for technicians and service personnel (principal & dealers).

Quality & Performance Monitoring: Monitor vehicle quality issues, lead rapid technical resolutions, and optimize aftersales KPIs via Dealer Management Systems (DMS) / CRM.

Requirements

Bachelor’s Degree in Mechanical, Electrical, Automotive Engineering, Business Administration, or a related discipline. Minimum 10 years of professional aftersales/service operations experience in the automotive industry, with at least 5 years in a senior managerial/leadership role overseeing national operations. Deep understanding of workshop management, warranty claims, parts supply chain, and dealer networks.

Proven ability to lead large cross-functional teams, including service advisors, technicians, and parts staff. Strong capability in tracking KPIs using CRM / Dealer Management Systems (DMS), paired with English fluency, solid stakeholder management, and conflict resolution skills. Please note that only CVs submitted in English will be considered.