Front Desk Supervisor

Front Desk Supervisor Location: Marriott Anchorage Downtown Job Description: The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized front desk area.

Responsibilities

Supervise and train front desk staff Ensure excellent customer service is provided to all guests Maintain a clean and organized front desk area Handle guest complaints and resolve issues in a timely manner Assist with check-in and check-out procedures Manage room reservations and cancellations Ensure compliance with hotel policies and procedures Perform other duties as assigned by management Requirements: High school diploma or equivalent Prior experience in a supervisory role Excellent customer service skills Strong communication and interpersonal skills Ability to work in a fast-paced environment Proficient in Microsoft Office and hotel management software Ability to work flexible hours, including weekends and holidays Benefits: We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.

E.O.E