Team Lead(Field Recruiters)

Key Responsibilities

Rider Sourcing & Onboarding: Identify, screen, and recruit riders through local job drives, referral programs, physical outreach, and digital channels. Live Status Management: Monitor riders’ app status to ensure they're activated ("live") on the platform; troubleshoot issues like app login, activation errors, or network problems that hinder live performance.

Wallet & Payout Coordination: Guide riders through wallet setup, recharge procedures, payout reconciliation, and address any delays or discrepancies efficiently. Vehicle Issue Support: Liaise with operations or maintenance teams to resolve vehicle-related problems such as breakdowns, damages, or servicing needs—ensuring riders can work smoothly.

Recover Assets from Non-performing Riders: Proactively locate and recover company vehicles from riders who aren't active or performing, especially those under tenant agreements. Collaborate with internal operations and maintain proper documentation of recoveries. Stakeholder Communication & Reporting: Maintain accurate records of onboarding, live status, wallet/payout issues, vehicle incidents, and recoveries.

Provide regular updates to managers and coordinate with Ops, Finance, and Support teams. Required Qualifications: High school/ Inter/ diploma or equivalent; graduates or candidates with experience in last-mile logistics or blue-collar field roles preferred. Previous exposure to gig economy operations or shared mobility hiring is a plus.

Proficiency with smartphones and common apps, especially those used for recruiting or rider support. Comfortable working independently in outdoor and dynamic environments.