IT Admin

Position: IT Operations Executive Department: IT / Administration Location: Hyderabad Experience: 2–4 Years Role Overview We are looking for an IT Operations Executive to manage day-to-day IT infrastructure, employee onboarding and offboarding, user access, network connectivity, IT assets, and vendor coordination to ensure smooth business operations.

Key Responsibilities

1. IT Onboarding & Offboarding Configure and allocate laptops, desktops, and IT accessories for new employees. Set up official email accounts, software, and required applications before joining. Ensure timely IT readiness for employee onboarding. Revoke access, recover IT assets, and complete IT clearance during offboarding.
2. User & Access Management Create, modify, disable, and manage employee accounts. Manage Microsoft 365 / Google Workspace user accounts, email IDs, groups, and licenses. Provide role-based access to applications, shared drives, and internal systems. Resolve user login, password, email, and access-related issues.
3. Wi-Fi & Network Management Maintain office Wi-Fi, LAN connectivity, routers, switches, and access points. Troubleshoot internet connectivity and network-related issues. Coordinate with internet service providers to resolve outages. Monitor network availability, performance, and basic security.
4. IT Vendor Management Coordinate with laptop, hardware, software, and network service vendors. Manage IT procurement requests, repairs, replacements, warranties, and AMCs. Track vendor service timelines and resolve pending issues. Maintain vendor records, quotations, invoices, and service agreements.
5. IT Asset Management & Support Maintain an updated inventory of laptops, desktops, accessories, and software licenses. Track asset allocation, transfers, recovery, and disposal. Provide first-level technical support to employees. Maintain IT support tickets, records, and issue-resolution reports.

Required Skills

Hands-on experience in IT operations and desktop support. Knowledge of Microsoft 365 / Google Workspace administration. Basic networking knowledge (LAN, Wi-Fi, DHCP, DNS, routers, and switches). Experience in laptop configuration, OS installation, and troubleshooting. IT asset and vendor management experience. Good communication, documentation, and problem-solving skills.

Preferred Qualification: Bachelor's degree or diploma in IT, Computer Science, or a related discipline. Equivalent hands-on experience may also be considered