AGM

AGM Description of Duties Assistant General Managers Spirit Elephant Assistant General Managers (AGM) lead their restaurant by delivering our customers with high-quality, craveable, 100% plant-based food in a highly hospitable environment. The AGM brings positive energy and entrepreneurial spirit each and every day to build, develop and inspire our teams, while making Spirit Elephant a fun place for both our team members and customers.

They will coach and develop their people to execute outstanding product quality as well as exceptional customer service. In addition, they will assist the GM with building top line sales, controlling costs, growing the business and elevating the experience for both team members and guests.

Essential Functions

Organize, run and manage efficient daily shifts ensuring an exceptional experiences for both guests and employees Be hands on with all FOH positions to ensure smooth and efficient service. Authorize comps and voids for all service personnel. Interact with, direct and supervise employees on a daily basis in a fair and dignified manner.

Create atmosphere including lighting, music, and temperature levels. Address customer complaints and problems effectively and courteously on an as needed basis. Use tact and good judgment when dealing with difficult guests. Respond to their needs with patience and courtesy. Maintain proficiency in job functions of all restaurant position and provide backup according to business needs Assist GM in managing costs, driving sales and growing the business in support of financial goals Assist with interviewing, hiring, training, development and retention of qualified employees.

Scheduling of FOH hourly employees Identify, address and document individual employee performance problems according to standard operating procedure. Balance, pare and maintain security of all cash banks Prepare for and conduct pre-shift and other employee meetings Ensure repair and maintenance needs are addressed Understand and follow the food allergy procedures.

Knowledge of food ingredients is paramount Ensure proper food and beverage storage, quality and presentation standards. Monitor and ensure the restaurant and the team’s compliance with all Company policies and procedures as well as all legal and regulatory requirements including maintaining accurate logs, plans and documentation of employee certification Assist in Food and Beverage ordering and inventories Perform a shift “walk through” in order to assess staffing, maintenance, cleanliness, zoning and any special needs.

Complete opening sanitation checklist, assign sanitation projects hourly staff and follow up with employees to ensure their completion. Comprehend and adhere to all sanitation guidelines as prescribed by federal, state, and local regulations. Work with RDO and GM to understand and manage Open. Table, Toast POS, Xtra Chef and other technology platforms.

Comply with all safety guidelines and procedures. Multitask calmly and effectively under pressure Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds Stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces.

Key Responsibilities

and Duties Model and promote teamwork across all teams Promote the values of plant based eating Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees. Successfully complete alcohol awareness training, manager level food handler certification and allergy awareness certificate Other duties assigned as needed